Privacy Policy

1. Information We Collect

– Personal details: Name, contact number, address, email.
– Medical data: Health condition, treatment details, doctor’s notes (only when required for service).
– Location data: Pick-up and drop-off details, GPS (for live tracking).
– Payment data: Billing, payment mode, and transaction details.
– Website data: IP address, browser info, and cookies for analytics.

2. How We Use the Information

Your data is used to:
– Provide ambulance and emergency medical services.
– Coordinate with hospitals, doctors, and caregivers.
– Process payments and issue invoices.
– Improve response times and service quality.
– Communicate updates or feedback.
– Meet legal and regulatory requirements.

We do not sell or rent your data to third parties.

3. Data Sharing

We may share limited information with:
– Hospitals / doctors for patient handover.
– Insurance companies for claim processing.
– Government / law authorities if legally required.

All partners follow strict confidentiality and security standards.

4. Data Protection

We implement security practices such as encryption, restricted access, and regular audits to protect your data from loss, misuse, or unauthorized access.

5. Data Retention

Information is retained only as long as necessary for medical, legal, or operational reasons. Once no longer required, it is securely deleted.

6. Your Rights

You can:
– Request access, correction, or deletion of your data.
– Withdraw consent for marketing communication.
– Contact us for any privacy-related concern.

7. Cookies

Our website may use cookies for analytics and improved performance. You can disable cookies in your browser settings if you prefer.

8. Children’s Privacy

For minors, we collect data only with parental or guardian consent, unless in emergencies where care is required immediately.

9. Contact Us

For any queries or complaints related to this policy, contact:

10. Policy Updates

We may update this policy periodically. Please review this page for the latest version.